You can return online purchases by mail. Please note that we do not accept in-store returns for online orders. To be eligible, items must be returned in their original, unused condition with all tags and packaging intact.
Returns must be initiated within 14 days of delivery by following the steps below:
-Contact us at isherofficial@gmail.com with your order number, the item(s) you wish to return, and the reason for return (for example, size or fit).
- We’ll respond within 1–2 business days with return instructions and the return address.
- Ship the item using a trusted courier such as DHL or FedEx. Please keep proof of shipment and tracking details for reference.
Customers are responsible for return shipping costs unless the item is defective or incorrect. We are not liable for any damage or loss that occurs during return transit.
Once we receive your returned item, our quality assurance team will carefully review it to ensure it meets our Return Conditions.
After the inspection is complete, we’ll notify you by email and process either a refund or replacement, based on your request and product availability.
Refunds are typically processed within 7-10 business days after approval, depending on your payment provider or chosen refund method.
Yes. ISHER Studio offers international shipping to most countries worldwide. Our logistics partners ensure secure delivery across more than 200 destinations. In rare cases where we’re unable to ship to your location, our team will contact you directly to arrange an alternative solution or provide a full refund.
Orders are typically delivered within 10–15 business days, depending on your location. Each piece is prepared with care and quality-checked before dispatch to ensure it arrives in perfect condition. Our team works closely with trusted couriers to provide reliable international delivery.
If you require an update or estimated arrival date, please contact our customer care team — we’ll be happy to assist. If you need faster delivery, please contact us before placing your order and we’ll do our best to accommodate based on current production and courier availability.
Delivery schedules depend on our logistics partners in each region. Some may deliver on weekends or public holidays, while others operate only on business days. If a delivery attempt is made when you’re unavailable, the courier will reschedule for the next working day.
Once an order is placed, it enters our preparation and quality-check process, which ensures every piece meets our standards before dispatch. While we cannot always guarantee expedited delivery, please contact our customer care team if you have a specific deadline. We’ll review your order status and do our best to accommodate your request whenever possible.
Delivery times vary depending on your location and the courier service. Once your order has been dispatched, we’ll share tracking information if available from our logistics partner so you can monitor its progress. For any updates or assistance, please contact our customer care team.
Once your order and payment are confirmed, our team will begin processing your order. You’ll receive an email update once your order has been prepared for shipment. If any additional details are required, our customer care team will contact you directly.
All prices are listed in USD. For convenience, you may view approximate prices in other currencies using the selector at the top of the page. Your payment will still be processed in USD, and your bank may apply a small exchange fee depending on your local currency.
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal. All payments are processed securely to ensure a safe and seamless checkout experience.
If your payment was unsuccessful, it may be due to a temporary issue with your bank or card provider. We recommend trying again with another payment method or contacting your bank to authorize the transaction.
If the issue continues, please reach out to our Customer Service team at isherofficial@gmail.com, and we’ll be happy to assist you in completing your order.
We want you to feel confident when shopping with us. If an item arrives faulty, defective, or incorrect in size, style, or color as your order, you may request a full refund or replacement within 14 days of receiving your order. We take full responsibility for the quality of our products and will cover all related costs in these cases.
For returns or exchanges not caused by a product issue, customers are responsible for the return shipping cost. If preferred, we can arrange a replacement instead of a refund once the returned item is received and inspected.
To request a return, please contact our Customer Service team at isherofficial@gmail.com with your order number, name, and reason for return. We will guide you through the process and provide detailed return instructions.
All returned items must be unused, in their original packaging, with all tags and labels attached. Customers are responsible for return shipping fees unless the item is faulty or incorrect.
Once your return is received and inspected, refunds are typically processed within 7–10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
If you need to make changes or cancel your order, please contact us at isherofficial@gmail.com within 24 hours of purchase. We’ll do our best to accommodate your request before the order is prepared for shipment. Once an order has entered processing or dispatch, changes may no longer be possible. In rare cases where cancellation is approved after preparation, a small 10% handling fee may apply.
